Is ordering through Curbler safe?

Our absolute priority is to offer the safest service possible to customers, drivers and restaurants and we have taken a number of important actions to ensure we deliver food and other products safely. For example, we have introduced contact-free delivery and guidance for drivers on safe and secure delivery. We diligently stay informed of health guidelines to make sure we are offering customers and drivers the most up-to-date guidance and safest service possible. It’s also important to note that the Food and Drug Administration has said that there is “no evidence that food is a likely source or route of transmission of the virus”. We realize this is a concerning period for everyone and want to assure you that safety is our priority during and beyond this unprecedented time.

How does contact-free delivery work?

All deliveries are ‘Contact-free delivery. Drivers will place the customer's food on their doorstep. Drivers are asked to let the customer know they have arrived by knocking on the customers door, ringing the door bell and sending the customer a delivered notification.

How are you supporting drivers?

Since the outbreak of COVID-19 we have and continue to do everything we can to provide safe working conditions for our drivers.

  • Contact-free pick up & delivery - We’ve introduced contact-free pick up and delivery which means drivers can work without coming into direct contact with restaurant staff or customers.
  • Free products- Drivers receive free N95 face masks, gloves and other antibacterial supplies .
  • Support from restaurants - We have asked all of our restaurant partners to provide drivers with access to soap and water or hand sanitizing gel at their property whenever possible.

How are you supporting restaurants?

We are here to deliver for restaurants who want to carry on offering their amazing food to families at home during this difficult time. We are working with restaurants to optimize their operations for delivery, and we are doing everything we can to make sure people still have access to the food they want and need. We have:

  • Providing detailed FDA guidance on how restaurants can run delivery-only outlets safely, covering issues such as how to minimize contact, packaging and hygiene best practice.
  • Lowered onboarding fees for new restaurants
  • Shared expert advice and guidance on how to operate safely during the outbreak